The 30-day quality issue window — what qualifies.
We accept warranty replacements for the following quality issues within 30 days of delivery: dead-on-arrival devices, on-screen error codes (E01 through E05), magnetic dock failures, pod-juice leaks at the seam, scratch-code authentication failures, and shipping damage caused by the carrier. Approved claims ship replacements same-day from Sacramento if the claim is submitted before 2 PM Pacific Time. Adult-signature is required at delivery just like the original order.
Unopened sealed product — 14-day window.
Sealed, unopened orders can be returned for a refund within 14 days of delivery if the return is initiated before the package is opened. We do not accept change-of-mind returns on opened pods or activated devices — this is a federal vape product safety regulation, not a company policy preference. Once a device is activated or a pod is unsealed, it cannot legally be resold and cannot be returned. Sealed-product exchanges (different flavor, different SKU) are evaluated case-by-case within the 14-day window — email service@vapejnr.com with your order number to start an exchange.
What to send us — one email gets you a resolution.
Email service@vapejnr.com with: (1) your order number, (2) the device SKU (P4 Stellarc Kit / P4 Stellarc Pod / P5 GlassRock Kit / P5 GlassRock Pod), (3) a clear photo of the issue (LCD error screen, leak, dead LED, etc.), and (4) a one-sentence description. We respond within 24 business hours with a warranty replacement authorization or follow-up questions if photos are inconclusive.
Refund processing takes 5-7 business days from approval to the card. We refund to the same payment method used at checkout; we cannot refund to a different account or convert to store credit. For shipping-damage claims, photograph the damaged packaging before opening, then photograph the device — both photos are required for carrier insurance.
Outside the warranty.
Not covered: physical damage from drops, water immersion, freezing temperatures (below 32°F sustained), pod-juice spills caused by user storage upside-down, devices purchased through unauthorized retailers (Amazon, eBay, gray-market online shops, independent smoke shops without JNR distribution agreements), and cosmetic wear (scratches, drip-tip discoloration). Taste preference is not a warranty issue — we cannot replace a pod for "I did not like the flavor." If you suspect a pod has an actual quality defect (off-flavor not matching the device's other pods, visible juice discoloration, unusual burnt taste from the first puff), email a description and we evaluate under quality-issue criteria.
We only refund vapejnr.com orders.
If you bought a JNR device from another retailer, the originating retailer is responsible for warranty and returns. We can verify scratch-code authenticity from our side, which is useful for confirming counterfeit status before you dispute with the original seller, but we cannot refund or replace devices purchased outside of vapejnr.com.
30-day quality window14-day sealed returnSame-day replacementservice@vapejnr.com
FAQ
Common Questions
What is the JNR Vape return policy?
We accept warranty replacements for quality issues within 30 days of delivery. We do not accept change-of-mind returns on opened pods or activated devices due to federal vape product safety regulation. Sealed, unopened orders can be returned for a refund within 14 days of delivery.
How do I get a refund on a defective JNR vape?
Email service@vapejnr.com with your order number, the device SKU, a photo of the issue (LCD error, leak, dead device, etc.), and a one-sentence description. We respond within 24 business hours with a warranty replacement or refund authorization. Refund processing takes 5-7 business days from approval to the card.
What qualifies for a JNR Vape warranty claim?
Dead-on-arrival devices, on-screen error codes E01 through E05 (hardware faults), magnetic dock failures, pod juice leaks at the seam, scratch-code authentication failures, and shipping damage. All qualify within the 30-day quality issue window from delivery date.
Can I exchange a JNR Vape for a different flavor?
Not after activation. If the box is sealed and within 14 days, contact service@vapejnr.com — we evaluate sealed-product exchanges case-by-case. After the box is opened or the device is activated, federal regulation prevents us from accepting the return.
How long does a JNR Vape refund take?
5-7 business days from claim approval to the refund landing back on the original payment method. We refund to the same card or payment method used at checkout; we cannot refund to a different account or convert to store credit.
